St. Luke's Health System ("St. Luke's") is pleased to offer our patients information via a Web-based version of our computer systems called MyChart.
St. Luke's believes it is important for you to understand how we manage information communicated via the Internet. This Terms and Conditions of Use statement ("Terms and Conditions") outlines our practices and sensitivity to your right to privacy, as well as your obligations as a MyChart user. You must agree to comply with these Terms and Conditions. St. Luke's reserves the right to revoke access to MyChart at any time for any reason.
An individual must be age 18 or older to request a personal MyChart account.
MyChart messaging should never be used for urgent matters. For urgent matters, contact your physician's office directly, go to an emergency room or call 911.
St. Luke's will make its best effort to provide a timely response to electronic inquiries. In some cases, the appropriate clinical staff may not be immediately available to respond to an electronic inquiry or other communication. Please allow at least three (3) business days for a response. The St. Luke's response to electronic communication is dependent upon the accuracy and completeness of the information provided by the MyChart user. Insufficient information can result in an inaccurate response and less than desired service.
E-mail communication sent to St. Luke's may be shared with the St. Luke's Health System staff assisting the physician in providing the patient's medical care. A patient's confidential medical information on MyChart will be accessible only to appropriate clinical staff.
Patients who are users of MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MyChart. This means that any person with access to a patient's e-mail will be able to see this notification. This could include the patient's spouse, employer or anyone else that can access a patient's e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyChart may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address for use with MyChart.
Computer Requirements and Security
St. Luke's provides the same degree of confidentiality to medical information stored on MyChart as that which is provided to or stored within the St. Luke's system on any other medium. This is accomplished through the use of various computer devices and software.
In order to ensure a secure communication link to St. Luke's, you agree to ensure your computer has the latest version of an Internet browser (Internet Explorer, Firefox, Chrome, Safari, Opera, etc.), your operating system has the latest security patches/updates installed and your antivirus software is up to date. You also agree to interact with the MyChart system while using the Secure Socket Layer (SSL) process, having a location (URL) of https:// instead of the non-secured location with a URL of http://. You can also validate a secure connection by viewing the website's digital certificate.
Access Code and Passwords
When you initially enroll in MyChart, you will be provided with an access code, which will give you the opportunity to create a login name (MyChart ID) and a password. Once the access code has been used, or if it is not used within 30 days, it will expire.
User names and passwords provide two layers of authentication and are stored by St. Luke's in an encrypted database that is isolated from the Internet. As a MyChart user, your role in maintaining the security of your medical information includes: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential. You should not share your log-in ID or password with anyone.
Web Site Links
MyChart may offer links to related medical Web sites not managed by St. Luke's. These Web site link(s) are for a patientís informational purposes only. St. Luke's does not endorse and has not verified the accuracy of the information contained in/on these Web sites. You should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis.